We offer a 14-day return policy for items shipped within the United States. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Defects, damages, or wrong items

If your item is defective, damaged, or you received the wrong item, please contact us right away at hello@tenyrs.com. In these cases, we will review the issue and cover the return shipping label.

Other return reasons

If you are returning an item for any other reason, the buyer is responsible for the return shipping label.

How to start a return

To start a return, contact us at hello@tenyrs.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

Please note that returns must be sent to the following address:

72 West 119th Street, Apartment 3
New York, NY 10026
United States

Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at hello@tenyrs.com

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know the outcome.

Refunds are only issued in cases where a return cannot be completed or fulfilled.

If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@tenyrs.com